Website Terms & Conditions

Treasury Wine Estates EMEA Limited is a company registered in England under company number 02059191, with its registered office at Regal House, 70 London Road, Twickenham, Middlesex TW1 3QS UK, and with VAT number 867 8846 47 (the "Company"). The Company operates the website: (the "Website").

Complimentary Delivery Details

  1. Introduction

    1. The use of and access to the Website is governed by these terms of use (these "Terms"), which may be amended by us from time to time. Every time you use the Website, you acknowledge to us that you have read these Terms and agree to be bound by them.
    2. When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
    3. In these Terms, when we refer to "we", "us" or "our", we mean the Company; and when we refer to "you" or "your" we mean you, the person accessing or using the Website.
    4. Please note that:
      1. the Website uses cookies, the use of which are governed by our Cookies Policy (available here); and
      2. we only use your personal information in accordance with our Privacy Policy (available here).
  2. Age Requirement

    1. You may only use the Website if you are aged 18 years or over or otherwise over the legal drinking age in your country of residence. You must immediately exit the Website if you do not meet these requirements.
  3. The Website

    1. The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period. We may update the Website and/or change the content on it at any time.
    2. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.
    3. The Website and the content on it are provided for general information purposes only. They are not intended to amount to advice on which you should rely.
    4. You may only use the Website for your own domestic, private and non-commercial use.
  4. Transactions on the website

    1. If you use the Website to purchase goods from us, you may choose to register an account ("Account"). If you register an Account (each, a "Registered User"), you will be asked to provide certain information (such as your email address) and to create a username and password, as part of our security procedures. You must treat the password as confidential and you must not disclose it to any third party.
    2. You must not allow any other person to use your account, including any person under the age of 18.
    3. We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
    4. If you know or suspect that anyone other than you knows your Account login details, you must immediately notify us at
    5. You are solely responsible for all activity that occurs on your account and must notify us immediately if you become aware of any unauthorised access to or use of your account.
    6. Our Terms of Sale govern any purchases you make from the Website.
    7. You can choose to make shopping with us more convenient by securely saving your credit card details. Your credit card details will be saved using Secure Sockets Layer (SSL) technology and encryption to increase safety. We don't display your full credit card details for your protection and you can update or remove your credit card at any time.
  5. Competitions and promotions

    1. The Website may contain competitions and other promotions in relation to our products or those of third parties. The terms and conditions for those promotions will be specified on the relevant part of the Website.
    2. By participating in the relevant promotion you agree to be bound by the relevant terms and conditions.
    1. Complimentary Delivery Promotion Details

      *Offer open 0001 22/04 to 2359 30/06. UK Delivery only. Includes standard delivery to England, Central Scotland & Wales. Delivery to Ireland, parts of Scotland and Remote Isles excluded. Applicable on any purchase of all 5 University Society Masterclass wines, where an account is created on purchase. Single use only. Excludes TWE employees. All other terms of sale/delivery on website apply.

  6. Acceptable use


    1. You agree not to:

      • use the Website in any way that breaches these Terms or any applicable local, national or international law or regulation;
      • copy, or otherwise reproduce or re-sell any part of the Website unless expressly permitted to do so in these Terms; or
      • do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Website or any equipment, network or software used in operating the Website.
    2. User content

    3. You acknowledge that you have full responsibility for any content (including any remarks, suggestions, ideas, graphics or any other material) you send or post to this site ("User Generated Content"). You agree that any User Generated Content must comply with the following rules:

      1. it must not use the material or content or infringe the privacy or other rights of any person or entity; for example you should not use images of well-known characters, footage or music (unless it is your own);
      2. it must not contain someone else’s personal details or confidential information relating to other people;
      3. it must not be obscene, offensive, abusive, defamatory, discriminatory or false or misleading and it must not promote or propose hatred or physical harm against anyone;
      4. it must not harass or bully another person;
      5. it must be true and honest so far as you know;
      6. it must not be defamatory of anyone;
      7. it must not contain advertising or promotional materials of any kind;
      8. it must not contain software viruses or anything harmful to the Website or its contents; and
      9. it must not promote or condone terrorism, violence or illegal behaviour.
      10. We reserve the right to refuse to accept or edit or remove any User Generated Content supplied by any person that we think contravenes these rules at any time.
    4. Viruses

    5. We do not guarantee that the Website will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website and we recommend that you use your own virus protection software.
    6. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
  7. Intellectual property and restrictions on use of content

    1. Unless expressly stated otherwise, all intellectual property rights appearing on the Website and its contents, the Winery Collective name and mark and Winery Collective product names, images and packaging are owned by or licensed to us and/or our related companies. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
    2. You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms. You must not use the Website (or any part of it or its contents) for commercial purposes; however, occasionally certain materials may be expressly made available by us for downloading from the website. Any use of such items is entirely at your own risk. You may download these materials from the Website solely for non-commercial, personal use by you. You must not copy, communicate to the public, modify, reverse engineer, or otherwise transfer any rights in the materials.
    3. No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.
    4. Any communications or materials you send to us through the Website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Website to buy products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.
  8. Liability

    1. Nothing in these Terms of Sale excludes or limits our liability for:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation; and
      • any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
    2. If you are a Registered User and we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the Website.
    3. Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
    4. We only supply the Website for domestic and private use. You agree not to use the Website, or any content on the Website, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    5. Save as set out in clause 8.1 above, our maximum liability to you under these Terms is limited to £100.
    6. There may be links to other websites or advertisements of goods and services available from other parties on our website. We are not responsible for those websites, their content or the goods and services available on them. We assume no responsibility for the content of websites linked to from the Website (including links to our commercial sponsors and partners). Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
  9. Suspension and termination

    1. If you breach any of these Terms of Sale, we may immediately do any or all of the following (without limitation):
      • issue a warning to you;
      • temporarily or permanently withdraw your right to use the Website;
      • suspend or terminate your account with us;
      • issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
      • take further legal action against you; and/or
      • disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
  10. Changes to these Terms of Sale

    1. We may make changes to these Terms of Sale from time to time (if, for example, there is a change in the law that means we need to change these Terms of Sale) but the Terms of Sale applicable at the time of your Order will apply to that Order. Please check these Terms of Sale regularly to ensure that you understand the Terms of Sale that apply at the time that you access and use the Website and/or order Products.
  11. Other important information

    1. Each of the clauses of these Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
    2. If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    3. If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.
  12. Governing law and jurisdiction

    1. These Terms of Sale are governed by English law. This means that your access to and use of the Website, your purchasing of Products, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.
    2. You can bring proceedings in respect of these Terms in the English courts. However, as a consumer, if you live in another European Union member state you can bring legal proceedings in respect of these Terms in either the English courts or the courts of that Member State.
    3. You may bring any dispute which may arise under these Terms of Sale to – at the your discretion - either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are – with the exclusion of any other court - competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms of Sale to the competent court of your country of habitual residence if this is in an EU Member State, or otherwise the competent court of England.
    4. As a consumer, if you are resident in the European Union and we direct the Website to (and/or pursue our commercial or professional activities in relation to the Website in) the EU Member State in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including clause 11.1, affects your rights as a consumer to rely on such mandatory provisions of local law.
  13. Contacting Us

    1. Should you have any reasons for a complaint, we will endeavor to resolve the issue and avoid any re-occurrence in the future. You can always contact us by clicking here or by using the following details:
      • Address: Regal House, 70 London Road, Twickenham, Middlesex TW1 3QS UK
      • Email Address:
      • Telephone number: +44 20 8843 8470

Terms of Use last updated May 2020